Focus on Quality

Compudata is committed to achieving total customer satisfaction through meticulous Quality Control procedures. Every SensorGnome kit includes only new components, undergoes a minimum of 24 hours of “burn-in” testing, and is subject to a rigorous testing protocol encompassing over 50 individual hardware and software quality checks to ensure consistency and reliability.

We continuously refine and enhance our quality control processes. All custom assemblies are thoroughly inspected by Compudata and certified by the Electrical Safety Authority (ESA) at our assembly facility in London, Ontario.

Our Quality Focus Includes:

• Understanding and meeting customers’ needs and expectations
• Clear and proactive customer communication
• Delivering on-time with exceptional customer support
• High-quality workmanship and defect-free products
• Cost-effective operations and efficient processes
• Commitment to continuous improvement

Compudata’s core expertise lies in designing and building exceptional products, including workstations, servers, and specialized controllers for the research community. Each piece of hardware is custom-configured and manufactured to meet precise requirements. With direct sales and a dedicated network of resellers across Canada, Compudata has deployed thousands of specialized systems to educational institutions, government organizations, and small business clients nationwide.

Small Orders (1-9 Units)

For orders of 1-9 units, Compudata will provide a shipping quote for deliveries within Canada. Shipments to the USA will include duty and customs fees in addition to standard shipping rates, typically collected by the courier. Please provide your destination address for an accurate quote.

Bulk Orders (10+ Units)

Compudata will provide free freight for courier shipments of 10+ units within North America. The lead time typically is 15-20 business days for forecasted individual shipments, plus approximately 3-7 days for transit.

Skid Deliveries (50+ Units)

Compudata will provide free freight for skid deliveries of 50+ units within North America. The lead time for skid delivery is approximately 20-25 business days, plus approximately one week for transit.

International Shipments

For deliveries outside North America, please contact us for a shipping quote. Duties and customs fees will apply in addition to standard shipping rates and are typically collected by the courier. Be sure to provide your destination address for an accurate quote.

Warranty and Service Processes

At Compudata we believe service isn’t just a department; it’s an attitude. We are committed to both our customers and our products, and knowing that how we support our customer is a true measure of our quality. Communication, respect and excellence is what we thrive to provide throughout every step of our customer support process.

DOA

Compudata is proud to deliver a superior product in which we can boast a DOA rate of less than 0.05%.

RMA Requests and Return Instructions

In order to return hardware to Compudata, you must first obtain an RMA/case number from Compudata. Please contact Compudata Support by telephone; Toll Free in North America: 855-405-8889 (Outside North America 1-519-652-5664), by emailing support@compudata.ca, or by using one of the options here. Unauthorized packages may be refused by Compudata Receiving and will be returned to the customer, unprocessed, and at the customer’s expense. Please do not add new items or products to an issued RMA number, as any unauthorized items or products may be refused or may delay the processing of the entire shipment.

Warranty Period / Associated Costs

SensorGnomes built by Compudata come with a standard one-year complete advanced replacement warranty, as well as the option for a five-years SensorGnome advanced replacement warranty. Compudata will assume the cost for shipping to the client within continental North America. Systems and components that are sold with an extended warranty will be supported by Compudata for the duration of the extended warranty period. The end user is responsible for return shipping of a defective unit from your destination to Compudata.

Response Time

To guarantee that a superior level of service is maintained, Compudata has spare SensorGnome systems on hand, as well a full set of replacement components to ensure any technical matters are resolved immediately, for systems provided under warranty.

Standard Warranty Coverage

Compudata will support and replace components under the manufactures standard warranty up to a period of one year. SensorGnomes purchased with an extended warranty will be supported for the duration of the extended warranty period. Products damaged by natural causes, including, but not limited to, flood, electrical storm, or rodent infestation is not supported or covered by our manufacture partners. As such, we are unable to support such failure.

ESA Certification

Compudata has included ESA certification as part of our SensorGnome configuration. The ESA will certify Compudata’s SensorGnome as a complete solution, further protecting our customer and Compudata from any unforeseen electrical or component failure.

Environmental Tolerances

The hardware specifications for SensorGnome devices allow for continuous operation or storage within the following environmental constraints:

• Operating Temperature: 0 to 40 °C (32 to 104 °F)
• Storage Temperature: -20 to 70 °C (-4 to 158 °F)
• Operating Humidity: 5% to 95% (non-condensing)
• Storage Humidity: 0% to 95% (non-condensing)