Compudata Privacy Policy

Last Updated: January 14th 2025

Information About Our Organization and This Privacy Policy

Compudata Systems London Inc. (Compudata) recognizes the importance of safeguarding personal information. As a Canadian company providing managed IT services, technical support, and technology procurement, we are committed to complying with Ontario’s privacy regulations and the Personal Information Protection and Electronic Documents Act (PIPEDA).

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information.

Scope of the Privacy Policy

This Privacy Policy applies to personal information collected from customers, partners, and other relevant stakeholders. Personal information refers to any information that can identify an individual, excluding publicly available data such as directory listings and aggregated, anonymized data used for reporting.

Information Collection

Personal Data

We may collect the following types of personal data:

  • Name, email address, phone number, and mailing address
  • Information about your IT environment (if enrolled in our managed IT services)
  • Payment and billing information
    Cookies and usage data from your interactions with our website or services

Personal data related to our managed services or backup solutions is protected under end-to-end encryption, ensuring that only authorized personnel with client consent may access this data.

Usage Data

We collect non-identifiable usage data, including:

  • IP addresses
  • Browser type and version
  • Pages visited and time spent on our website
  • Diagnostic and technical data

Cookies and Tracking

Compudata uses cookies to enhance your experience and improve our services. These include:

  • Session Cookies (for website functionality)
  • Preference Cookies (to remember settings)
  • Security Cookies (to protect accounts and data)

You can configure your browser to reject cookies; however, this may limit certain features of our services.

Use of Data

Compudata collects and uses personal information for:

  • Providing and improving services
  • Customer support and billing
  • Security, compliance, and legal obligations
  • Usage analytics and service enhancements

Disclosure of Data

Third-Party Service Providers

We may share personal data with trusted third-party vendors to facilitate our services (e.g., hosting, analytics, security service platforms). These providers are bound by confidentiality agreements and may not use your data for any other purpose.

Legal Requirements

Compudata may disclose personal data to:

  • Comply with legal obligations
  • Protect our rights and property
  • Prevent fraud or misconduct

Data Security

Compudata employs robust security measures, including encryption and restricted access protocols, to protect your personal information. While no system is completely secure, we continuously monitor and improve our safeguards.

Data Transfers

Personal data may be stored and processed in Canada or other jurisdictions where our service providers operate. In such cases, we ensure compliance with applicable data protection laws.

Access and Corrections

You have the right to access and request corrections to your personal data. Requests can be made via email at privacy@compudata.ca or by phone at 1-855-405-8889. Proof of identity may be required, and we will respond within 30 days in accordance with PIPEDA.

Children’s Privacy

Our services are not directed to individuals under 18, and we do not knowingly collect personal information from children.

Policy Updates

Compudata reserves the right to update this Privacy Policy periodically. Updates will be posted here with an effective date. This policy was last updated on December 13th, 2024.

Feedback and Inquiries

We welcome feedback, inquiries or concerns regarding the privacy of our services. Please contact us via:

We will respond to feedback within 1-2 business days and ensure that our feedback process is accessible upon request.