Industry Insights

Blog, Business

Identifying the Value of Managed IT: Support Services

by | Wednesday, October 16th, 2019

Most of us are old enough to remember when you had to bring your computer into the shop to get it fixed. This break/fix method in neither affordable nor efficient when you are dealing with several computers. IT services and support has evolved and now is available around the clock though a managed service provider. Businesses that once had to spend large parts of their operational capital on IT administrators now have the opportunity to cut their IT support costs and get comprehensive support regardless.

Managed Support

The Managed Service Provider (MSP) provides an experience unlike traditional service providers’ methodology. Let’s take a look at two scenarios:

Art is finishing up a design using a popular image editing program, when all of a sudden the software crashes. Annoyed, Art tries to reload the software only to find that it isn’t responding to his commands. He starts to click around, when the whole computer freezes. He calls the service desk only to be told that the IT guy is out to lunch. The issue causes significant downtime for Art.

Paul works for a rival business that uses managed IT services. He is using the same program and has the same issue. He calls his support line and the person on the other end of the phone asks him a couple of questions and then remotely accesses the computer, fixing the issue. In no time, Paul is back working on his design. 

Onsite Support Services

Most of the time, a managed service provider can sustain a dynamic IT infrastructure remotely. Sometimes, however, the situation calls for onsite work. Managed service providers hire (and train) some of the best technicians in your market. If your business needs someone to come swap out or install hardware, work on your organization’s networking, or to handle another issue, managed services technicians are trained and proficient. 

Keep Business Moving Forward

Don’t lose minutes, hours, and days to downtime. Call the IT professionals at Compudata today at 1-855-405-8889 to learn how your business can use managed IT services to its benefit. Be sure to return to our blog Friday for part three of our five-part series of managed IT services. 

A Glimpse Into What Compliance Looks Like for Businesses

Apr 7, 2025 | ,

It’s easy to see all the reasons why you should make data regulations and compliance a priority. After all, you want to ensure you don’t violate the trust and security of your customers, as well as the integrity of your operations. If you make even one mistake, it...

AI Search Isn’t There Yet

Apr 4, 2025 | ,

People do this all the time: if they don’t know an answer, they just make something up that sounds right. It turns out AI has the same bad habit. A Study Put AI Search to the Test, and It Did Not Go Well Researchers at the Tow Center for Digital Journalism (part of...

Remote Work Is Great, but There Are Some Pitfalls

Apr 2, 2025 | ,

Do you have employees working remotely? If you do, the real question is, are you doing everything you can to keep them productive and secure? Remote work is awesome, but it comes with its fair share of risks. Today, we get into how to competently confront them. Remote...

Hiring IT is Hard (Here’s How to Make It Easier)

Mar 28, 2025 | ,

Do you have someone on your staff who can handle most IT-related issues for your business? If not, we’re sure your organization feels it in more ways than one. The issues that come from not having IT help are only made more frustrating when it comes time to find IT...

Let’s Take the Lid Off of CAPTCHA

Mar 21, 2025 | ,

We've officially reached the point where humans have to prove they're, well, human just to access websites. One of the most common ways to do this? CAPTCHA. CAPTCHA stands for Completely Automated Public Turing test to tell Computers and Humans Apart. It might sound...

Automation Isn’t Always the Best Business Option

Mar 17, 2025 | ,

Automation makes sense from an operations standpoint, and people see this despite the many who advocate for scaling back to save jobs. For every task that can be completed, however, less than half can be automated. When you consider all the tasks that a human might be...

More Reading from Industry Insights:

AI Search Isn’t There Yet

by | Apr 4, 2025 | ,

People do this all the time: if they don’t know an answer, they just make something up that sounds right. It turns out AI has the same bad habit. A Study Put AI Search to the Test, and It Did Not Go Well Researchers at the Tow Center for Digital Journalism (part of...

Hiring IT is Hard (Here’s How to Make It Easier)

by | Mar 28, 2025 | ,

Do you have someone on your staff who can handle most IT-related issues for your business? If not, we’re sure your organization feels it in more ways than one. The issues that come from not having IT help are only made more frustrating when it comes time to find IT...